Support

A clear route for product, access, and security questions.

What to include, what not to send, and what the current support model covers.

Contact support

Email contact@moduindustries.ca (Support) for product, access, or account questions. General company enquiries can go to contact@moduindustries.ca. Security reports belong at contact@moduindustries.ca (Security).

What to include

The product, repository, service, or device involved.
What you expected and what actually happened.
Relevant timestamps, versions, and non-secret error text.
Steps already attempted and the business impact.

Do not send passwords, API keys, OTPs, recovery codes, private keys, unrestricted data exports, or information you are not authorized to disclose.

Service expectations

Support is currently founder-led and prioritized by severity, contractual commitments, and available evidence. This public page does not create a guaranteed response time or service-level agreement. Any binding support terms must appear in an applicable written contract.